seniormeeting.co.uk

cost of a cup of water with an order.?

My wife and I went into the Jack-in-box at 1403 3rd Ave in Chula Vista CA. We placed an order and since we are both are seniors and do not drink soda, we ask for a cup of water. The cashier rang up a charge of $1.39 per cup for the water. I asked if they were charging for water as no other fast food resturant we have eaten charges for water, many give seniors free water and discounted drinks with their order. She insisted the price was $1.39 each for the cup, so I said good by and told her Jack-in-the-box has lost us as customers. I came home and placed a call to the Jack-in -the- Box main office and as it was a weekend had to leave a message with a phone number for an answer. To date Wed I have not recieved a response. From this I have to assume that customer service is not very high on your priority list and can under stand why you must charge the few customers who continue to eat at your restuarants for water. I am willing to give you much free advertising for your services.

Public Comments

1. Are you kidding me? I have heard of charging .25 that is crazy!
2. Lots of convenience stores have charged full price even for empty cups for years. I've never heard of a restaurant charging more than a token amount for water cups if you order food though.
3. Water should be free at a fast food restaraunt. If all they did was give you an empty cup, it's free because you can fill it up at the fountain or they'll give you tap water. But, if it was filtered water or bottled water, they can charge you.
4. It should be free. Keep calling customer service!
5. Wow! I've never heard of a fast food restaurant charging for a cup of water, especially $1.39. I would go to their website and see if they have an e-mail address and write a letter to the district manager. If he doesn't respond, I'd never go back. This isn't so much about the charge as it is the poor customer service. I can see charging 25 cents to cover the cost of the cup, but anything more is absurd.
6. It is now standard for many places to charge the same amount for any drink that goes in their cups, due to inventory, but that is rarely the case at fast food restaurants, so that surprises me. It typically tends to be limited to gas stations. Which I find humorous, because we all know that they're not hurting any, but normally even they have courtesy cups of some kind. It's just a smaller size.
7. As a senior citizen, you were raised with a set of values that is foreign to today's youth. You are not better. The youth is not bad. You are just very, very different. I am 37. I lean more towards your way of thinking. But Jack in the Box does not care about you. They prove it by their service and lack there of. If you want better service go to better places. At any "real restaurant" water is free to all. And especially our more experienced friends in life. I have never been to a Jack in the Box. And, nothing you wrote here has me wanting to change that. I do not even think we have those in the mid-west.
8. Keep calling their customer reps till you get a satisfactory answer. I wonder if the cashier was thinking you wanted the bottled water, instead of water from the tap. There is a charge for the bottled type.
9. Hm, I wonder if the cashier was new? and just didnt know any better. that is insane. surely that is not there policy.
10. I spoke with them, and they told me that they DO charge for bottled water, but they don't charge for tap water. Do you know whether or not they mistakenly understood you to want bottled water and perhaps poured that into your glasses? It's a possibility, I guess.